Why Good After-Sales Service Is So Important For Solar Systems

February 22, 2023

Solar systems are becoming more and more popular with home and business owners across Australia, but is this really surprising? As one of the sunniest countries in the world, it makes sense that we want to take advantage of the copious amounts of sunlight we get all year round.

Harnessing natural energy to help you save money on your energy bills comes with virtually no downsides. The only thing you need to really consider is the provider you choose for your solar panels. Besides their experience and affordability, one of the key things you need to look at is the kind of after-sales service they provide.

Read on to find out why this is so important and what kind of after-sales services you should expect from a reliable company.

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solar panel after-sale service

Why is solar after-sales service so important?

When it comes to solar systems, solar panels, solar battery systems and other related products, making sure that you find a provider who offers great after-sales service is key. Most people will be installing solar panels for the first time, so having a point of contact who can answer any questions you may have about your system is pivotal. Even if you are replacing some existing panels, it’s helpful to know that there is someone you can turn to if you have any problems.

Here are some other reasons why after-sales services are so important:

1. Long term commitment

Buying solar panels is a long-term commitment, but it’s one that you should not be alone in. When you invest in a product like this, the provider should be part of that commitment too. Solar panels require regular maintenance that is best carried out by professionals, so before buying a system, check that it comes with a guarantee from the provider.

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If it does, this means they are committed to making sure that your system stays running as expected and that you’ll have help with any issues that occur. Offering this proves that you can trust the company since they are dedicated to the long-term relationship just as much as you are.

2. Value for money

Another reason why you should look for a company that offers after-sales customer support is value for money. While opting for a cheaper system may seem like a great bargain at the time, as with most products, spending a little bit more on a higher-quality system can offer you much better value for money in the long run.

Try not to make your decision solely based on cost – you also need to look at the maintenance services and support you are being offered alongside the product. In truth, opting for a cheaper solar system upfront could actually end up costing you more if things start to go wrong and after-sales services weren’t included in the original price.

3. Changing technology

Finally, working with a company that offers after-sales services is a must due to how fast solar power technology is changing. Solar power is still evolving and adapting to new techniques and ideas, so you’ll want to make sure your system is keeping up with any advancements.

Having a long-term relationship with your installation company is the best way to guarantee this. Any solar system provider worth their salt will stay abreast of any updates and changes in the technology, and will ensure these are passed on to you. Before you buy, don’t be afraid to ask your potential provider how they will keep your system running efficiently.

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The importance of solar panel maintenance

If your solar panels are looked after correctly, they should have a long lifespan and won’t need replacing for years to come. However, to keep the panels running efficiently, there are some maintenance tasks that will need to be carried out.

Often placed high up and in direct line of the sun, solar panels are at risk of damage. Something as simple as leaves blowing onto the roof or bird mess can prevent sunlight from reaching your solar panels and in turn, prevent them from running efficiently. As well as this, the weather can play a big part in causing potential damage, including strong winds (fallen trees) and hail. For this reason, it’s a good idea to make sure you are getting regular solar health checks from the experts so that any issues can be spotted and fixed quickly.

A simple inspection of the components and a wipe-down of the panels is all that’s really needed, but this can be a tricky task, especially when panels are installed on roofs. Therefore, it’s worth making sure that the company you choose is happy to provide health checks and maintenance services long after the panels have been installed. This will allow you to enjoy the benefits of your solar panels for years after their installation and prevent you from taking risks with your own health by climbing onto your roof.

Who can help?

Here at Apollo Solar, we are dedicated to providing the best service to all our customers. Our team members are knowledgeable and experienced, so you can rest assured you’ll get excellent support and guidance when you work with us.

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We are passionate about bringing solar power to as many customers as possible since it’s one of the energy solutions of the future. The only thing as important to us as this mission is our clients, and we want to ensure that your switch to solar is as smooth as possible. We are there for our clients every step of the way and our dedicated team will be more than happy to help you with any questions or problems you have.

Our team is up-to-date with the newest solar technologies and we offer solar health checks including solar panel cleaning and comprehensive reports.

Send an email to info@apollosolarpower.com.au to find out more about how solar panels could benefit you, or to get help with your previously installed panels.